From the 17th of June, Clark Family Eyecare will be taking bookings for eye examinations once again. At the moment guidance means we can deliver essential eyecare and private eye care only.
Whilst this is good news for those desperate to have their eyes examined, we ask that you remain patient with us, we're worth the wait! Whilst we have been attending to the phones and triaging during the lockdown period we have a back log of appointments which are classed as essential care along with those who should have seen us throughout April and May. This should not stop you calling us if you are having difficulty with your eyes/vision.
In the interest of safety we have made the decision to extend examination times which will allow for necessary safety interventions such as cleaning and social distancing. As you can imagine this also reduces our clinic capacity, meaning that we will have fewer appointments available.
This is a difficult time for us as a business and your support is received with the greatest amount of appreciation from the whole team at Clark Family Eyecare.
We would like to take this opportunity to assure you we are doing everything we can to keep you and our team safe, whilst continuing to provide the very best eyecare and eyewear services. Please see below for details on our new way of working.
You should contact us by telephone, email or message before attending the practice, whether it is to book an appointment, collect spectacles/contact lenses or to buy eyecare products. Our door will be locked to limit the number of people in the practice at any one time and we will be working with skeleton staff so may not be able to attend to those who turn up without prior appointment.
When calling the practice you may be answered by an answering service- do not worry, its because we have a limited team. Leave us a message and we will get back to you ASAP.
When arriving at the practice we ask that you arrive promptly or wait in your car until your appointment time if you are early. You will be greeted by a team member who will unlock the door for you.
Our appointments, including dispensing appointments will be for a designated time slot and we ask customers to be mindful of this when in the practice.
Please arrive alone to your appointment, unless a chaperon is required such as a parent for children or a carer for disabled/elderly.
If you are unable to attend your appointment, please allow us 24 hours notice. This means we can offer the appointment time to a customer who is awaiting and may also require essential eyecare.
Please do not be offended if we ask you questions relating to the COVID19 symptoms. As our work is very hands on, we have to ensure we are doing our best to keep the practice virus free. We will also be monitoring the health of our team daily.
If you develop symptoms please do not attend your appointment, however you should call to rearrange so that we can offer this limited space to a waiting customer.
We have a hand sanitising station available as you walk in or if you prefer to wash your hands please make us aware and we will direct you to the nearest hand wash facilities.
You should expect to see the team in PPE, the amount of PPE worn will depend on the team members job role. Optometrists will be in full PPE.
Please ensure you attend your appointment with a mask or alternative face covering, if you do not have one available, let our team know and we kindly give you one free of charge.
All areas which require close contact, for example door handles, instruments used during an eye examination, and display frames, will be sanitised on a customer by customer basis with the rest of the practice being cleaned periodically throughout the day.
Card payment is becoming a way of life in modern days, we ask that all payments are made by card. Cash will only be excepted in extreme cases.
We have invested in some new digital equipment to enable us to maintain social distancing as much as possible, but we wont let the distance effect our attention to detail, our friendly mannerisms or our exceptional high level of customer service. However coffee lovers, should be aware that we are unable to offer you a beverage at this time :-(
Our priority will always be to protect our customers and our team, whilst continuing to provide services and products your eyes deserve. Once again, thank you for your patience
We look forward to 'seeing' you.
Team Clark Eyecare x