We’re Hiring! Receptionist & Clinical Administrator
Clark Family Eyecare | 28–35 hours per week | Job share considered
Are you organised, confident with technology and passionate about providing great customer service?
Clark Family Eyecare is looking for a friendly, reliable and proactive Receptionist & Clinical Administrator to join our small, supportive team.
We’re an independent opticians with a strong reputation for clinical excellence, exceptional knowledge and genuinely friendly patient care. We pride ourselves on creating a relaxed, personal experience for our patients while maintaining high professional standards.
This is a varied and rewarding role for someone who enjoys working with people, takes pride in keeping things organised and can confidently manage their own workload in a busy environment.
What will the role involve?
No two days are quite the same! Your responsibilities will include:
Booking and managing patient appointments.
Greeting patients and providing a warm, professional welcome.
Answering telephone calls and handling patient enquiries.
Managing patient records and clinical administration.
Processing referrals and supporting clinical workflows.
Carrying out clinical pre-screening and other pre-test procedures following training.
Using our practice management systems and digital technology.
Keeping the reception area and working spaces organised, tidy and professional.
Supporting the wider team to ensure the practice runs smoothly.
What are we looking for?
We’re looking for someone who is:
Confident with technology, with good working knowledge of Microsoft Word, Excel and Outlook.
An excellent communicator who enjoys helping people.
Highly organised, with good attention to detail.
Reliable, punctual and able to manage time effectively.
Proactive, with the initiative to work independently and recognise what needs doing.
A positive team player who is also comfortable taking responsibility for their own workload.
Calm and professional when working in a busy environment.
Someone who takes pride in their work and maintains a tidy, organised workspace.
Flexible and willing to help cover colleagues’ holidays when needed.
Willing to learn new systems, develop their skills and adapt to different tasks.
Previous experience in reception, administration or a patient-facing role would be beneficial. Experience in optics or healthcare is welcome, but a positive attitude and the right approach to patient care are just as important.
What we offer
Hours to suit the right candidate, between 28 and 35 hours per week.
A two-week rota that includes our Wednesday late opening and Saturdays.
Pay from £12.71 per hour, negotiable depending on experience.
5.6 weeks’ annual leave, pro rata.
Pension contributions.
Up to two pairs of spectacles per year.
Free eye tests.
Family benefits.
A friendly, supportive team and a relaxed working environment.
Opportunities to learn and develop within an independent eyecare practice.
Please note: Flexibility is required to help cover colleagues’ holidays as needed, ensuring we can continue to provide excellent service to our patients.
Could this be the role for you?
We want someone who will enjoy being part of our team and take pride in helping us deliver an excellent experience for every patient, from their first phone call to their visit with us.
Job sharing will be considered for the right candidates, so we’re happy to hear from people who feel they could bring the right skills and attitude to the role.
If you’re friendly, organised, confident with technology and enjoy making a difference to people’s experience, we’d love to hear from you.
To apply: Please send your CV and a brief introduction explaining why you feel you would be a good fit for Clark Family Eyecare to annica@clarkeyecare.co.uk